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I have been dealing with Isabelle for quite some time now as we purchased an in ground fence system, additional collars, additional wire, and other merchandise. I have always dealt with Isabelle and I have to say that she is absolutely the best customer service I have ever received. Her style is impeccable, honest,trustworthy and she will go out of her way to give you the very very best top notch service imaginable. I have 18 yrs in customer service and she is the ONLY person I have dealt with in all the years that gives you more then 110%. She knows the product, and will do what ever she can within her means to make sure that you are more then taken care of and that you are a very happy customer!! Keep up the amazingly great work Isabelle and we will be buying more form you in the future and look forward to dealing with you for a long time. Great Job and Thank you for everything you have done for us!!!!!- Brenda, ON, Canada
Hi! Thank you for the great customer service and helping me navigate the purchase of a replacement collar for my underground dog fence. I love these collars and recommend them all the time. My dog had "buried" hers and we were not too happy at her digging under the link fence to get out. Thanks again.- Sylvia/Rupert, ID, USA
Thanks for the email checking on the remote training collar. The sales and after sales service offered by your company has been outstanding. I have since recommended you to several of my friends who also have stubborn dogs. The training is going very well. I had to "stimulate" my dog for the first time a couple of nights ago as he was persistently barking and refused to be quiet. He immediately stopped barking and spent the rest of the night on his bed; nice and quiet. His behavior has changed dramatically. Much to the relief of my poor neighbors. Thanks again for your top class service. I will recommend your company to everyone!- Jason, Coomera, Australia
I was absolutely blown away by the extraordinary customer service of a lady named Isabelle from this outstanding company. She walked me thru buying a remote collar for my dog who is now a changed animal. This is the reason I will stick with our USA based companies and actually have just sent a new customer their way. I will continue to send business in this direction knowing people are going to be very happy.-Barbra, OH, USA
I received my PetSafe wireless fence system and after about 1 week the battery in the collar died. I called PetSafe and they said during the dog training phase it is not uncommon to drain a battery within a week! The free pack of batteries you sent me was extremely generous and if ever I need something else for my dog, you will be the first to hear from me!-Kelsey C, WA, USA
Thank you very much for your excellent service. I do have the collars on my dogs and they are working perfectly! You are not far away, so I will probably do more business with you in the future. Yours sincerely,-James P, ON, CAN
Thanks for all your help. We have installed the fence and are training our dog. He seems to be coming along quite nicely. You've been so helpful and I really appreciate it. If we run into any questions or problems I feel comfortable knowing I can reach out to you. Thanks again!-Lee R, NY, USA
Dear Isabelle, Yes my son got the message as well as the fence and collars. His dogs are already profiting from the fence. They've been spending more time than usual in the garage, being afraid to venture into the yard, but they're learning. I love the wireless fence! Again, thank you for being so very prompt in your shipping.-Florence F, MO, USA
Thanks for checking in. We love the new remote training collar. It has stopped my male German Shepherd from spinning in his pen. We are now working on not chasing cats. Thanks for such great service.-David D, AL, USA
Isabelle, this is so funny. Albie is eleven months old and suddenly his "come' is NO! My son decided to get the collar and test it on himself to make sure that Albie isn't harmed. So the answer is "Yes" recommend the collar... because it works well on my son, but we haven't tried it on Albie yet!-BJ S, WA, USA
I just wanted to let you know everything is great! In less than a week my dog is responding to commands better than I ever dreamed would be possible in such a short time!-Lori S, PA, USA
WOW!!! Thank you so much for shipping it out so fast. It's nice to know there are still people who care in the world. Thank you so much for all your help and you'll be glad to know Dodger is still fine and has no affects from the sting. He's back to normal and running and peeing on everything...lol Thank you again.-Hurley T, CA, USA
I received the package today. I want to thank-you for the small extras you included with the package. The service you have provided is excellent. I am more than happy to recommend your online store to anyone looking for those particular items. I look forward to doing more business in the near future. P.S. Thank you also for the additional free remote dog trainer, I will ensure to watch for it in the mail. That truly was above and beyond what I expected.-Catherine C, AB, CAN
I just wanted to give you a HUGE thanks. Scooter is doing great and loves his new collar since he's free to run wild (almost) again. I was wondering if you sell just the SportDog SD-400 receiver collar? The 400S model is a bit strong for him and although it works well, I would like to see if there's another option without buying a whole kit. Thanks again for all your help and caring for pets.-Will V, AZ, USA
You have provided one of the best customer service experiences I have ever had online! I know that when I order something from the states that I could be waiting up to a month for it, and that it's completely out of the sellers' control. I've ordered things from the U.K. that came faster than from the U.S! Pretty sad that we're border countries, yet it's like pulling teeth to get anything through customs. And of course we can't forget the duty! I have to tell you, I generally look for sellers from Canada. It takes a pretty good deal or product to make me order from the states : ). I have been promising my dog that it won't be long before he'll have full run of the property. I'm sure he's looking forward to it as much as I am! Take care and thank you so much.-Colleen Q, AB, CAN
Underground dog fencing is a complicated product because there are so many options. You made my shopping experience very simple to understand. Thank you so much!-Jeff R, NY, USA
I was very pleased with the quality of service I received. I installed my in-ground dog fence for a fraction of the cost of a professional installation. The free advice provided saved me a bundle!-Nathan C, FL, USA

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I have been dealing with Isabelle for quite some time now as we purchased an in ground fence system, additional collars, additional wire, and other merchandise. I ... read more

- Brenda, ON, Canada

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